Frequently Asked Questions
General Questions
What does CellScale do?
CellScale provides advanced mechanical testing systems for biomaterials, tissues, and engineered constructs.
Our systems are designed to deliver accurate, reliable, and reproducible results for research and product development in academia, medical device, and biotech industries.
Where is CellScale located?
CellScale is headquartered in Waterloo, Ontario, Canada, and provides products and support worldwide.
Does CellScale provide training on its systems?
Yes. We offer comprehensive training sessions (virtual) to ensure users understand system setup, software operation, best practices, and safe usage.
We can also provide setup videos for some systems that can be used for reference.
How can I contact CellScale for support?
You can reach our technical support team via email at support@cellscale.com.
Can CellScale systems be customized?
Yes. Many of our systems can be adapted with custom grips, fixtures, or software modules to meet specific testing needs.
Calibration & Maintenance
How often should I calibrate my CellScale testing system?
Our load cells are built in-house and come fully calibrated. We do not have any recommendations for how frequently you should calibrate your load cells, so you may follow the regulatory advice of your institution.
If you need to calibrate your load cell, you can use the calibration function in our software, with instructions provided in the user manual (find the user manual on our Downloads page here).
Please note that you will need to provide your own calibration weights for calibrating the Univert load cells.
Software (LabJoy, Imaging, Add-Ons)
What software is included with CellScale systems?
Each system has its own software, which you can download with a direct link from our support team. Please contact our support team at support@cellscale.com if you are looking to download our software. Our proprietary data acquisition and control software enables real-time data visualization, automated test protocols, and export of results.
What computer do I need to run the CellScale software?
You will need a computer that can run Windows 10 or 11, and has at least 2 USB 3.0 ports. An Intel Core i5 or higher processor is required for the Univert, MicroTester, and BioTester systems. If you need more specific specifications, please contact us.
Will CellScale software run on a Mac computer?
No, our software is not compatible with Mac computers.
Can CellScale software work with third-party analysis tools?
Yes. We have our own data analysis software which can create graphs and model materials. Alternatively, our software allows for easy data export in CSV format, which can be used in MATLAB, Excel, Python, or other analysis software.
Does CellScale software require an internet connection?
No. Our software runs locally, though internet access is required for updating the software.
What should I do if LabJoy shows a communication error with my system?
Check that all cables are securely connected and the system is powered on. If the issue persists, contact CellScale support at support@cellscale.com, and provide your software and firmware version, which can be found on the bottom left-hand corner upon software start-up.
Testing System
What kinds of materials can CellScale systems test?
Our systems are optimized for soft materials, biomaterials, tissues, hydrogels, scaffolds, and small engineered devices. Some models can also be adapted for polymers and composites.
Can CellScale systems apply compression as well as tension?
Yes. Many of our testing systems, such as the UniVert, are capable of both tension and compression testing.
Do CellScale systems support torsion or shear testing?
Yes. We offer specialized fixtures and accessories, such as the 3-axis upgrade for UniVert, that allow shear and torsion testing.
What is the force range of CellScale’s testing systems?
CellScale systems cover a broad range, from extremely low forces (0.02 N using our Eclipse Low Force Sensor) to higher loads (up to 10 kN) suitable for robust samples. Speak to one of our sales representatives to figure out which system and force range will work best for you by filling out the form on our Request More Information page here.
Can I perform strain-controlled tests in real time?
Yes. Our synchronized image-based strain measurement tools allow real-time feedback and control of strain-driven protocols.
Technical Support & Service
Does CellScale provide remote technical support?
Yes. We offer phone, email, and live remote support. For complex issues, we may request screen sharing or log files for troubleshooting.
What happens if my testing system requires repair?
We will address repairs remotely, and may ship repair parts if necessary. For more complex issues, the system may need to be shipped to our facility.
How long does it take to get spare parts?
Standard replacement parts are typically shipped within 5 business days. Custom or specialized parts may require longer lead times.
Do I need to send my system back to CellScale for every issue?
Many issues can be resolved remotely. Sending equipment back is only necessary for major repairs.
Product-Specific
What is the UniVert testing system best suited for?
The UniVert is an adaptable benchtop mechanical testing system ideal for biomaterials, tissue engineering samples, hydrogels, micro-scale constructs, and more. Visit the UniVert product page to learn more.
What is the BioTester used for?
The BioTester is an advanced system designed for planar biaxial mechanical testing of a host of applications, like tissue engineering, mechanobiology, cardiac biomechanics, 3D bioprinting, polymer characterization, and more. Visit the BioTester page here.
What does the MicroTester do?
The MicroTester is a high-precision system designed for micro-scale mechanical testing of cells, fibers, and micro-constructs. Researchers use it in hydrogel mechanics, bioprinting, tissue engineering, microscaffolds, cancer research, regenerative medicine, organ-on-the-chip, ocular biomechanics, and more. Visit the MicroTester page here.
What is the Eclipse Low Force Sensor?
The Eclipse is a highly sensitive sensor capable of measuring extremely low forces (as low as 0.02 N), making it ideal for delicate biomaterial and cellular testing. It must be used with our UniVert system (learn more about the Eclipse here).
Is the MicroSquisher still in production?
The MicroSquisher has been upgraded to the MicroTester! All the same functions, and more (plus more power and precision). Visit the MicroTester page here.
Is the UStretch still in production?
The UStretch has been moved out of production and superseded by the UniVert! All the same functions, and much more. You can still find the applicable manuals and information for the UStretch on our Downloads page. Otherwise, you can go to the UniVert page here to learn more about the UniVert product and it’s applications.
Are the MechanoCulture FX (MCFX), MechanoCulture B1 (MCB1), or MechanoCulture TM (MCTM) still in production?
The MCFX, MCB1, and MCTM are no longer in production. You can still download their respective manuals and information on our Downloads page here. For current, new, and future research and educational applications, our current MechanoCulture instruments (the MCT6, MCTX, MCJ1, and MCTR) should have all the capabilities you need.