Technical Support

At CellScale, we take immense pride in the quality and reliability of our products, holding them to the highest standards of excellence. Each of our biomechanical testing solutions undergoes rigorous testing and meticulous quality control measures to ensure optimal performance and durability. We understand the critical role our devices play in your research and development endeavors, and we are committed to delivering products that consistently meet and exceed your expectations.

However, we also recognize that despite our best efforts, issues may occasionally arise. That’s where our dedicated technical support team comes in. With their expertise and commitment to customer satisfaction, they are available to assist you in troubleshooting any challenges you may encounter. Whether it’s assistance with device setup, calibration, or resolving technical issues, our support team is here to provide prompt and effective solutions to keep your projects on track.

If you have purchased a product from us and need help with any aspect of it, feel free to contact us at support@cellscale.com and we can discuss the issue to better understand it and provide guidance on resolution.

Rest assured that when you choose CellScale, you’re not just investing in high-quality products, but also in a comprehensive support system that is dedicated to your success.

If your question concerns a test, please send us the entire test folder (not just individual files) so we can fully investigate. You can email it directly to support@cellscale.com or use a file-sharing service if it’s too large to attach.

To help us assist you faster, please also include:

• A brief description of the issue you’re seeing

• The version of the software and firmware you’re using (found in the log on the bottom left of a test window)

• The serial number of your system (found on a sticker on the back of the system)

• Any recent changes (hardware, software, or test configuration) that may be relevant